Effective Date: 01-01-2025

At Panoply by Pearl, customer satisfaction is our top priority. We strive to ensure that you are delighted with your purchase. However, in the rare event that an issue arises, this Refund and Returns Policy outlines our procedures for handling returns and refunds.

1. Eligibility for Returns and Refunds

We only accept returns and offer refunds under the following conditions:

  • Damaged Product: If the product is delivered in a damaged condition, you may request a return or refund.
  • Claim Submission: Claims for returns or refunds must be initiated within 48 hours of receiving the product.

2. Conditions for Returns

To qualify for a return, the following criteria must be met:

  • The product must be unused, unworn, and in its original packaging.
  • Proof of damage (e.g., photographs of the damaged product) must be provided at the time of the return request.

3. Refund Process

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment within 7-10 business days.

4. Order Cancellation

  • You may cancel your order within 3 days of placing it. Cancellations beyond this period are not permitted.
  • Refunds for canceled orders will be processed within 7-10 business days of cancellation confirmation.

5. Non-Refundable Items

The following items are not eligible for refunds:

  • Customized or bespoke jewelry pieces.
  • Products that show signs of wear, tampering, or alteration.
  • Returns initiated beyond the 48-hour claim period.

6. How to Initiate a Return or Refund

To request a return or refund:

  1. Email us at contact@panoplybypearl.com with your order details, photographs of the damaged product, and a brief explanation of the issue.
  2. Our team will review your request and provide further instructions.

7. Shipping Costs for Returns

  • Customers are responsible for shipping costs associated with returning a product unless the return is due to our error (e.g., receiving a damaged item).
  • Shipping charges are non-refundable.

8. Contact Information

If you have any questions or concerns about this policy, please contact us:

Email: contact@panoplybypearl.com
Address: 1252, Ground Floor, Khowalon Ka Chowk, Gopal Ji ka Rasta, Johri Bazar, Jaipur

Thank you for choosing Panoply by Pearl. We are committed to providing you with high-quality jewelry and exceptional customer service.